APX SUITS TERMS & POLICIES

Last updated Last Updated: October 19th, 2023.

Our premier e-commerce platform is dedicated to serving skydiving and tunnel enthusiasts globally. We value Your involvement with us. This comprehensive document, encompassing all stipulations and sections indicated below, constitutes Our existing guidelines, formally known as our "Terms and Policies" (referred to as the “Terms and Policies”, "Terms & Policies," “Terms and Conditions”, “T&Cs and Policies,” or simply “Terms” for brevity).

OWNERSHIP

APX Suits is the creation of a legally incorporated Family Partnership business with ABN 52 516 715 728. Unless explicitly stated otherwise on Our Website, all content and materials within the Website, including but not limited to the APX Suits logo, designs, text, graphics, videos, images, data, software, sound files, and other files, along with their arrangement (collectively referred to as the "Website Content"), are the exclusive property of this business, safeguarded by both Australian and international laws pertaining to Intellectual Property Rights.

ACCEPTANCE AND MODIFICATIONS OF TERMS

We strongly advise You to diligently read the Terms in their entirety and exercise due care in understanding their content. We suggest that You take the prudent step of digitally saving this document or printing a copy for your future reference. By continuing to browse and explore the APX Suits website, You acknowledge and agree that You have read, understood, and consented to all the provisions and sections outlined in these Terms and Policies. We reserve the right to modify, amend, or update these Terms at any time without prior notice. Your continued usage of Our Website constitutes Your ongoing acceptance of any revised Terms. We strongly recommend that You regularly review these Terms to stay informed about any changes. Kindly read these legal documents carefully as they pertain to Your rights.

REASONABLE CONSIDERATIONS

Your usage of this Website signifies Your acceptance of the exclusions and limitations of liability outlined in these Terms. We've carefully considered these aspects to maintain a balanced and fair approach. If, for any reason, You find these provisions unreasonable, we respect Your viewpoint. However, We kindly request that You refrain from using this Website if you hold this perspective.

COMMUNICATION

Whenever You explore the APX Suits Website or correspond via electronic means, such as emails, text messages, or other communications sent from Your desktop, laptop, smartphone, or any device, you engage in electronic communication with us. By doing so, you implicitly consent to receive communications from us in electronic format, which includes emails, text messages, notices, and messages conveyed through this site or alternative channels. These electronic communications are equally valid as their traditional written counterparts. They encompass a spectrum of interactions contributing to Your APX Suits experience. Retaining copies of these communications for Your personal records is a practice You're encouraged to adopt.

As You embark on digital communication, You agree that all agreements, notices, disclosures, and other communications furnished to you electronically by APX Suits fulfill any legal requisites for written communications.

Feel free to reach out to us using the following routes:

• For general use and inquiries by all Visitors, contact@apxsuits.com
• For customers and users registered with us, customercare@apxsuits.com
• For customers and users registered with us, customercare@apxsuits.com

 

TERMS OF USE

The purpose of this Website accessible at the URL address www.apxsuits.com ("Website"), and any associated subdomains, is to provide you, the valued "Visitor," "Customer," "User," "You," "Your," or "Yours," with an array of Products, Services, and features tailored for browsing, registration, shopping, and other accessible activities across various devices. Within the framework of this document, "We," "Us," and "Our" refer to C COETSEE & D COETSEE operating under the brand APX and/or APX Skydiving Suits and/or APX Suits.

Definition & Interpretation of Terms:

Visitor: Refers to anyone accessing the Website, whether registered or unregistered.

APX/ APX Suit/ Website/ Platform: Denotes the digital platform accessible at www.apxsuits.com and its subdomains, established to provide Products, Services, and features.

We/ Us/ Our: Represents C COETSEE & D COETSEE trading as APX Suit.

Product/ Products: A Product refers to any tangible item, such as skydiving and/or tunnel suits, equipment, accessories, or related merchandise, that is showcased, offered for sale, or made available through the APX Suits Website. This term includes any physical goods or non-physical items that users can browse, select, purchase, or interact with on the Website. It encompasses the entire range of skydiving and/or tunnel related articles and merchandise presented on the platform for users to explore, inquire about, and potentially acquire.

Service: the term "Service" typically refers to the range of offerings or activities provided by the APX Suits to its Customers or Users. These services can encompass various aspects, such as Product sales, Customer support, Website access, order processing, and any other interactions or transactions that occur between the Company and its Customers.

Personal Information: Refers to any information that identifies or relates to an individual User, including but not limited to name, contact details, billing information, and any other details provided during registration or engagement with the Website. The Term is more specifically defined under Our Privacy Policy below.

Account: Represents the personalized profile created by a User upon registration, which allows private access to various features and Services offered by the APX Suits Website.

Content: Encompasses without limitation all text, images, graphics, audio materials, videos, audio-visual materials, logos, designs, and any other materials displayed, published, or made available on the APX Suits Website.

Parties: You and the C COETSEE & D COETSEE (which expression shall mean the family partnership business in this name and their respective successors and permitted assignees).

Terms of Use/ TOU: Signifies the Terms of Use delineated herein, including any additional applicable Terms. TOU applies to each and all web pages on the Website. All capitalized Terms used in this TOU shall have the meaning as defined herein. The latter will take precedence and govern in cases of inconsistency between these Terms of Use and the Terms and Conditions.

User Identity and Acknowledgement

By engaging with Our services, You affirm that You are;

• An individual entity is qualified and competent to contract under laws.
• You have read and agree with all other regulations posted on Our Website.
• You are not a child or teen under Your country's minimum age requirements to use APX Suit’s service, and/or  ○ You are not aged below 13. (We will NOT knowingly collect, use, or distribute Personal Information from children under the age of 13 without prior verifiable consent from a parent or guardian.)○ If You are aged above 13 but below 16, you have obtained the permission of Your parents/ legal guardians to visit our Website, and when Your parents/ legal guardians provide you consent, they have read and agreed to Our TOU.○ If You are aged above 16 but below 18, you have obtained the permission of Your parents/ legal guardians to order any Product through this Website, and when your parents/ legal guardians provide You consent, they have read and agreed to Our TOU & Terms and Conditions.
• If You do not agree with any Terms under this TOU or the changed TOU, then please refrain from using our Website. Any pending order will not be affected by the changes made in this TOU unless it is required by law. Should it come to our attention that you have participated in activities that contravene our guidelines, exhibited disrespect towards fellow users, or infringed upon the TOU in any way, we reserve the right to restrict your access temporarily or permanently to this Site with or without citing any reason thereof.

Registration

Feel free to delve into the Platform and discover its offerings without registering; nevertheless, the following benefits you will be able to enjoy by registering with us with an APX Suits account:

• Enhanced Order Management: Effortlessly purchase the Product, track the progress of Your orders, and access a comprehensive history of your past orders.
• Efficient Return and Exchange: Initiate Your return or exchange requests directly from Your account, streamlining the process for Your convenience.
• Personalized Saved Designs: Create and save your customized designs, allowing You to curate bespoke skydiving and tunnel suits tailored to Your style before purchasing.
• Gift Card and Store Credit Management: Integrate gift cards into your account and efficiently track any store credit you possess, ensuring You never miss out on redeeming your benefits.
• Swift Shopping Experience: Simplify future shopping endeavors by securely storing your address and payment details. This streamlines the checkout process, allowing You to shop promptly.
• Comprehensive Account Control: Effortlessly manage and update Your account particulars, address book, and email preferences according to Your evolving needs.
• Avail Special Offers: Enjoy special offers, discounts, and other facilities specially curated for You from time to time.
• Easy Suit Ownership Transfer: Seamlessly transfer ownership of suits between accounts for added flexibility and convenience.

To register, go to the drop-down/ hanging banner on the home page, click on the LOG IN option, and then click on the REGISTER key to fill in your details in the respective fields. Please provide an active email address to receive a One-Time-Password, which is mandatory to key in to activate your account. Post successful registration, You can directly SIGN IN by using Your registered email address, user identification and password. If You forget Your password, go to the LOG IN form and click on the “Forgot your password?” prompt to reset your password.

Upon registering and establishing an account on Our Website, You grant Your explicit consent to the Terms and Conditions. It is Your responsibility to uphold the confidentiality of Your account particulars, including login credentials and password, and You assume accountability for all actions conducted under Your account. We reserve the right to modify, amend, or update the registration requirements and benefits at any time without prior notice. Should there be any alterations to your registration details, kindly promptly inform us at the provided email address: customercare@apxsuits.com.

Relationship

It's important to acknowledge and agree that the TOU and Your use of this Site do not create any joint venture, partnership, employment, or agency affiliation between You and APX Suits. Consequently, You consent to refrain from portraying yourself as a representative, agent, or employee of APX Suits. This acknowledgment serves to prevent any misunderstanding or misrepresentation. Additionally, You understand that APX Suits holds no liability for any representations, actions, or omissions on your part that might suggest such a relationship.

Product Information

The information provided on Our Website, including Product descriptions, specifications, and prices, is accurate to the best of our knowledge. However, We do not guarantee the accuracy or completeness of this information. While designing or selecting a Product for purchase, please read and understand the final Product specifications carefully.

The images displayed on our site, including both 2D and 3D representations, are intended for visual depiction and illustrative purposes only. These images have been created to provide You with a comprehensive understanding of Our Products, showcasing their design, features, and potential applications. Please note that the actual appearance, color, size, texture, and other characteristics of the Products may vary from what is shown in the images. Factors such as screen resolution, lighting conditions, and device specifications can influence the perceived appearance of the Products. We strive to ensure that the images accurately portray our Products; however, we recommend that you refer to the Product descriptions, specifications, and details for precise information about the items you are interested in. If you have any questions or require clarification, please do not hesitate to reach out to Our Customer Service team at customercare@apxsuits.com.

Kindly understand that the images and descriptions are not binding representations of the final Product and are subject to variations that may arise due to production processes and technological limitations. Your understanding is appreciated as We aim to provide the best possible shopping experience.

Order with Confidence

Please verify Your eligibility to order or purchase at Our Terms and Conditions below. To facilitate transactions on the Site, it is imperative that You furnish Your personal particulars. This entails providing accurate information such as Your authentic name, telephone number, email address, and any Other specifics requested. Additionally, You must submit valid and accurate payment details, attesting that You are the individual referred to in the furnished Billing information. Moreover, You consent to the utilization of the Personal Information You furnish to conduct necessary anti-fraud verifications. The Personal Information You supply may also be shared with a credit reference or fraud prevention agency, which could maintain a record of said information.

We will intermittently inform You through your account and/or your registered email address about various Products or Services, including, but not restricted to, updates on Your cart status, saved design updates, acknowledgment of orders, and dispatch and delivery notifications for Your purchases. Regarding any query on ordering, kindly inform us at the provided email address: customercare@apxsuits.com. We will maintain a transaction record for a minimum duration of one year. All aspects of Your order and purchase, like payment, discount, cancellation, alteration & delivery, will be dealt with according to the provisions herein, and aspects pertaining to the return, refund, and exchange will be governed by our Return-Refund-Exchange policies.

Your Measurement Matters!

We assure you that ordering Our suits is going to be an exciting step toward your skydiving or tunnel adventure. To ensure a smooth ordering experience, We provide you with the following guidelines, especially when entering your measurements; please understand that accurate entries are crucial in this process. Don’t worry; We will be glad to help you get it right. If you need more help, do not hesitate to contact customercare@apxsuits.com.

Assure Perfect Fit: When entering your measurements, take the time to observe our measurement videos. These visual guides are designed to assist you in accurately measuring yourself for a suit that fits like a second skin.

Measure Twice, Order Once: To avoid discrepancies, double-check your measurements before finalizing your order. We recommend involving a friend or a family member of your choice to help ensure accuracy.

Seek Assistance: If You need clarification on any aspect of the measurement process, contact Our Customer care team at customercare@apxsuits.com. We're here to address your concerns and provide assistance.

Addressing Potential Issues: We understand that errors can occur, and We want to mitigate any issues arising from incorrect measurements wherever possible. We may contact you if any unusual value is detected. If You receive a suit that doesn't fit as expected due to a measurement discrepancy, please refer to Our Return-Refund-Exchange Policies below for guidance on how We can assist you. Please remember that the Terms and Conditions below will govern all aspects of Your order and purchase, including payment, discounts, cancellations, alterations, delivery, and measurements.

User Conduct

You agree to use Our Website for lawful purposes only. You shall not engage in any activity that could compromise, harm, interfere with, or disrupt the Website's functionality, integrity, or security or adversely affect other Users' experiences. Your interactions within the APX community should be respectful, lawful, and in line with the values We cherish.

Non-Commercial Usage Only

The APX Suits Website is exclusively intended for Your personal, non-commercial use. It's important to note that modifications, copies, distributions, transmissions, displays, performances, reproductions, publications, licenses, commercial exploitations, creation of derivative works, transfers, data mining, or sales of any Content, software, Products, or Services found on this Site are strictly prohibited. You additionally consent not to access the Site through any method other than the interface specifically furnished by APX Suits for accessing this Website. The creation or maintenance of any link from another application to any page on the Site without our prior authorization is strictly prohibited. Running or displaying the Site, or any information or material displayed on the Site through frames or similar methods on another website or application, without the prior written authorization of the Company, is prohibited. Any authorized links to the Site must adhere to all relevant laws, regulations, and Our Terms and Policies."

Your interaction with this Site and any of its Content should not be employed to advance any commercial endeavors. This encompasses refraining from engaging in advertising or activities to generate Your own advertising revenue.

Responsible Use

We appreciate Your commitment to responsible use as you navigate the APX Suits Website. To ensure a seamless experience for all Users, please be aware of the following:

Kindly refrain from engaging in any activity that could potentially damage the Website, disrupt its availability, or limit accessibility. This includes avoiding any actions that are unlawful, illegal, fraudulent, or harmful in nature.

Your interaction with the Website should not involve copying, storing, hosting, transmitting, sending, using, publishing, or distributing any materials linked to spyware, computer viruses, Trojan horses, worms, keystroke loggers, rootkits, or any other malicious computer software. We emphasize maintaining the security and integrity of the Website's environment.

Should You wish to engage in systematic or automated data collection activities, such as scraping, data mining, data extraction, robots, similar data gathering and extraction tools, or similar endeavors related to this Website, please obtain explicit written consent from APX Suits before proceeding.

Refrain from using this Website as a means to transmit or send unsolicited commercial communications. Utilizing this Website for marketing-related activities requires explicit written consent from APX Suits.

Access Restrictions

While we're thrilled to welcome You to the APX Suits Website, there are certain access restrictions that we'd like to outline:

Specific areas of this Website might be restricted and accessible only to designated Users. For example, a male User may be restricted from accessing the areas meant exclusively for a female User or vice versa. These restrictions are in place to ensure that certain content or functionalities are available to the intended audience.

We retain the right to impose restrictions on access to any sections of this Website, or even the entire Website, based on Our discretion.

Indemnification

Upon Our request, you hereby commit to fully indemnify, shield, and absolve us from all forms of liabilities. This includes, but is not restricted to, immediately addressing Our demands for defense against any claims, expenses, damages, losses, and legal fees. These could arise as a result of Your breach of the TOU. This extends to safeguarding not only APX Suits but also its officers, directors, agents, affiliates, licensors, and suppliers from any consequences stemming from Your actions or omissions.

Should any other individuals access this Site through Your Internet account due to Your conduct or lack thereof, You undertake the responsibility to counteract any potential legal challenges.

Third-Party Links

We might incorporate hyperlinks on this Site that lead to Websites or resources managed by parties distinct from APX Suits, which could encompass advertisers. It's important to understand that not all of these linked sites have undergone Our review. Consequently, We disclaim any responsibility for the accuracy or content of external pages.

We are not accountable for the availability of these external websites or resources, nor do We endorse or assume liability for the privacy practices, or the content presented on these platforms. This incorporates but is not restricted to, advertisements, Products, other materials, or Services offered on or through such external websites or resources.

We cannot be held responsible for any harm, loss, or discomfort, whether direct or indirect, arising from the utilization or dependence upon the content, goods, or services available on these external websites or resources.

Intellectual Property Rights

Your engagement with the APX Suits Website and its content does not grant You any ownership or control over copyrights, designs, trademarks, or other intellectual property and material rights associated with the Content. This encompasses elements like APX Suit's software and all HTML and other code underlying this Site. All Content, including third-party trademarks, designs, and associated intellectual property rights, whether mentioned or displayed on this Site, is safeguarded by respective national intellectual property laws, international treaty provisions, and other relevant regulations.

You are not permitted to use the Content without obtaining explicit authorizations from APX Suit and/or its third-party licensors. Reproduction or distribution of any Content is strictly prohibited and may lead to legal consequences, including civil and criminal penalties. It is expressly forbidden to copy and use these materials for any other server, location, platform, or medium for the purposes of publication, reproduction, or distribution, including on other Websites. Subject to the license below, all intellectual property rights are reserved.

You are granted a limited, non-exclusive, non-transferable, non-sublicensable license for specific purposes: generating a single copy of the materials solely for viewing Content for personal use, downloading for caching, and printing pages or content for personal use. Any other use beyond this scope is restricted and subject to the Terms set by APX Suits and applicable intellectual property laws.

We kindly request your strict adherence to these guidelines:

• Please do not sell, rent, or sub-license any material obtained from the Website.
• Please avoid displaying any material from the Website in public spaces.
• Commercial exploitation of Website material, such as reproduction, duplication, or copying, is strictly prohibited.
• While engaging with Our content, refrain from editing or making modifications to any material on the Website.
• Any redistribution of material from this Website is generally not permitted unless explicitly marked for redistribution.
• In the instance where content is marked for redistribution, it should be limited to Your organizational context.

Take Down Policy

Should You come across any listing or content on the Website that appears to infringe upon the intellectual property rights of yours or others, We take this matter seriously. We encourage You to reach out to us promptly via email at contact@apxsuits.com with the following information:

• Your contact details, including your address, telephone number, and email address.
• A detailed account of the alleged intellectual property right that You believe has been infringed.
• Information substantiating Your ownership of the infringed intellectual property.
• Any available details about the individual responsible for the content that infringes Your intellectual property, if known.

Upon receiving Your notice, We will meticulously assess the allegations. We commit to taking action if We ascertain that the claimed listing or content infringes upon Your intellectual property rights. Specifically, We will remove the offending listing or content within 72 hours from the time of receiving your notice.

However, it's important to note that if You cannot validate Your intellectual property ownership or establish an infringement has occurred, APX Suits reserves the right to refrain from responding to Your infringement complaint. This includes any potential future complaints along the same lines.

Service Availability:

APX Suits retains the right to modify, update, interrupt, suspend, or terminate the Service at its sole discretion, without prior notice or liability. There may be periods when the Service is unavailable due to factors including but not limited to system failures, scheduled or unscheduled maintenance, upgrades, or force majeure events.

We reserve the unilateral right to alter, temporarily or permanently block access, suspend, or discontinue the Service in part or in full, with or without notice. Such actions will be effective immediately for any User. APX Suits disclaims any liability for losses, liabilities, or damages that Users may incur as a result of Service modifications, suspensions, or terminations, in whole or in part.

Website Warranty Disclaimer

Please be aware that APX Suits does not make any representations or warranties regarding the Website, its content, or the information and materials provided herein. The APX Suits Website is offered to You in its present form, i.e., “as is” and/or “as available” basis, without any representations or warranties, whether express or implied.

While We endeavor to offer a reliable experience, it's important to note that We do not guarantee continuous availability of the Website. Information provided on this Website is intended for Your understanding, but We do not guarantee that it's exhaustive, completely accurate, or devoid of any potential misinterpretation. We want to clarify that the content on this Website is not intended to substitute professional advice. We recommend consulting an appropriate professional if you require guidance in legal, financial, medical, or other specialized matters.

APX SUITS MAKES NO WARRANTIES REGARDING THE ABSENCE OF VIRUSES, MALWARE, OR OTHER HARMFUL COMPONENTS IN THE WEBSITE, MATERIALS, OR SERVICES (INCLUDING SOFTWARE, CHIPS, OR HARDWARE) PROVIDED THROUGH APX SUITS, ITS’ SERVERS, OR ELECTRONIC COMMUNICATIONS. APX SUITS SHALL NOT BE HELD LIABLE FOR ANY FORM OF DAMAGES ARISING FROM YOUR USE OF OUR WEBSITE OR OTHER SERVICES ACCESSIBLE THROUGH OUR WEBSITE. THIS INCLUDES BUT IS NOT LIMITED TO, DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, AND PUNITIVE DAMAGES UNLESS OTHERWISE EXPRESSLY SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE APX SUITS SERVICES IS AT YOUR OWN RISK.

Term and Termination

Subject to the provisions of this section, these Terms shall remain in full force and effect throughout Your use of the Site. We reserve the right, at Our sole discretion, to suspend or terminate Your access to and use of the Site, including Your account, at any time, with or without cause, including for any violation of these Terms and Our Policies. While We will make reasonable efforts to contact You before such termination, We are not obligated to do so.

Upon termination of Your rights under these Terms, Your account and access to the Site will be terminated immediately. You acknowledge that such termination may entail the removal of User information associated with Your account from Our live databases.

The Company shall bear no liability to You for any termination of Your rights under these Terms, including the termination of Your account or the deletion of Your User Content. You have the option to terminate Your use of the Website at any time. To do so, please contact Customer Service via email at customercare@apxsuits.com. You remain responsible for any dues accrued up to the termination date, and We are obligated to address any outstanding and unresolved obligations, as specified in Our Terms and Policies. No fees shall be refunded.

No legal action arising from these Terms and Policies or Your use of the Site, irrespective of its form or the grounds for the claim, shall be initiated by You more than one (1) year after the cause of action initially arose, or in the event of multiple causes, from the date of the first such cause.

Limitation of Liability

We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of Our Website, or the Products sold on it that are not intentionally caused by us, whether under the law of torts, law of contract, or otherwise. Should we inadvertently breach the TOU, We take responsibility for any foreseeable loss or damage You incur as a direct outcome of such a breach. A loss or damage is considered foreseeable if it's evident that it could occur or if both You and APX Suits were aware of its potential when the agreement was established. For instance, this awareness could be demonstrated by discussions held during a purchase. However, Our liability is restricted to loss or damage that doesn't exceed 120% of the total value of the purchased goods.

It's important to note that We cannot be held accountable for losses that aren't a result of Our breach or negligence. This also extends to indirect losses that emerge as a consequence of the main loss or damage and that aren't reasonably foreseeable by both You and us. These could include losses like diminished profits or missed opportunities, business-related losses, including loss of revenue, income, profits, or projected savings, loss of contracts or business relationships, loss of reputation or goodwill, loss or corruption of information or data, which could affect the integrity of your digital assets.

Protection and Accountability

Recognize that APX Suit, as a limited liability entity, is committed to curtailing the personal liability of its officers, associates, ambassadors, and employees. You agree not to initiate any personal claims against APX Suit's officers, associates, ambassadors, or employees for any losses incurred in connection with the Website. Alongside these considerations, it's important to acknowledge that the restrictions outlined in this Website's TOU extend to safeguarding not only APX Suits but also its officers, employees, ambassadors, agents, subsidiaries, successors, assigns, and sub-contractors.

No Forfeiture of Rights

In the event of a breach on Your part concerning the TOU, should We choose not to take immediate action, it does not equate to a relinquishment of Our entitlement to exercise our rights and remedies. This extends to any subsequent instances where You violate the TOU. Refraining from immediate action in response to breaches does not diminish our rights and capability to pursue appropriate remedies should similar situations arise in the future.

Enforceability

Should any provision within this Website TOU be deemed unenforceable under the relevant law, the enforceability of the remaining provisions will remain intact. In situations where a provision, entirely or in part, can render it lawful or enforceable if the problematic section is removed, that specific part will be considered deleted, and the remaining portion of the provision will continue to hold its effect.

Transfer of Rights and Responsibilities

APX Suits reserves the right to transfer, sub-contract, or manage its rights and obligations under these TOU. This could happen without necessitating prior notification or acquiring Your consent. On the other hand, it's important to note that You are not authorized to transfer, sub-contract, or handle Your rights and responsibilities under these TOU.

Governing Law:

These Terms of Use shall be governed by and construed in accordance with the laws of Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Perth.

Dispute Resolution:

In case of disputes arising from the use of Our Website, both Parties agree to attempt to resolve the dispute through negotiation and mediation before resorting to litigation.

• LAST UPDATION OF THE TOU

We may update this TOU from time to time to reflect changes in Our practices or legal requirements. The updated version will be posted on our website with the revised date. This TOU statement was last updated on October 19th, 2023.

 

PRIVACY POLICY

At APX Suits, We believe that the only surprises You should experience are the exhilarating rush of freefall and the breathtaking views from above. We are, therefore, committed to protecting daring adventurers and thrill-seekers from around the globe as well as Your privacy to secure Your Personal Information. Rest assured, We take Your privacy as seriously as conducting a gear check.

This document (“Privacy Policy”/ ”Privacy”/ ”Policy”) outlines how We collect, use, and disclose personal information when You use Our Website, www.apxsuits.com (“APX Suits”/ “Website”/ “Site”/ “Data Controller”/ “Data Processor”/ “Data Custodian”/ “We”/ “Us”/ “Our”). This Privacy Policy contains the updated details of the Information (“Information”/ “Data”/ “Personal Information”) that You voluntarily or intentionally share, or We may collect, handle, and process from You with your consent when You access or use Our Website. This Privacy Policy applies to each and all web pages on the Website only and does not apply to any information collected offline or through email, text, and other modes of communication or via any channels other than this Website. All capitalized Terms used in this Privacy Policy shall have the meaning as defined herein. Our Privacy Policy outlines how We collect, use, share, disclose, and protect your Personal Information while complying with the laws and regulations that govern Our skyward journeys across the USA, EU, Australia, and the rest of the World. When You visit Our Website or use Our services, please take a moment to read this Policy carefully, as it explains Your rights and obligations regarding Your Personal Information.

Scope

This Policy covers the Information We obtain from You in connection with Your visit to Our Website for the business of sky-diving suits and other associated businesses that identify You as an individual entity qualified to contract under laws. Our Website is also not directed to minors or non-individuals. We do not intend to obtain the Personal Information of minors at least 13 years old for Visitors under CCPA and under 16 years old for Visitors under GDPR or any minor under any laws. Moreover, as Our services are related to the bodily measurements of Our customers, receiving and representing images that are oriented to the specific sexual and/ or physical makeup for Our convenience and for a personalized service experience as well as to protect the privacy concern, We restrict Your access to the part of Our Website specially curated for gender other than Your disclosed or identified gender. If You do not qualify for Our age and sex restrictions, then please do not browse this Website any further.

Collection and use of Personal Information

You are free to roam around most parts of Our Website anonymously. We collect Personal Information from You to:

• Personalize Your experience
• To improve Our service
• To improve Our Website
• To process Your order &/ or transactions
• To send You e-mails

when You:

• Register to Create an account on Our Website
• Make a purchase
• Contact us with questions
• Give feedback
• Contact us for support
• Enter a contest or promotion

We collect, retain, and process through this Website information about You as a person using automated computer technology, and We rely upon without verification whatever You personally key in or knowingly or unknowingly give access to any other entity to key in/ select/ insert/ click on/ or choose to response by any other means for and on Your behalf in the respective fields, places or spaces provided in the Website which in singular or plurality may include but not limited to the following:

Personal Data Collection

Categories of Personal Information:

• Unique Identifiers: Examples - Name (Full Name / First Name/ Last Name), Date of Birth, Gender or Gender inclination, email address, Password, etc.o Purpose: To provide You with Services. To send or communicate notifications about current/ future Products and/ or Services, special offers, and/ or events. To send You notifications related to purchases, sending invoices, and other purchase-related purposes. To send You marketing emails, viz., about Our Products, Services, events, etc.
• Your Preferences for Products: Examples - Product Preferences and related services, Delivery Options, Delivery Preferences and Customization Choices.o Purpose: To provide You with services.
• Your specifications: Examples - Your images, physical measurements, choice of colors, designs, patterns, etc.o Purpose: To provide You with services.

Sensitive Data Collection

We do not collect any sensitive Personal Information through this Website from You without Your consent. Sensitive Personal Information We collect may include but is not limited to Your name, email address, gender, images, physical measurements, preferences, geographical information like billing, shipping and mailing address, phone number, payment details, and demographic information.

Anonymous Data Collection

The site also collects and processes anonymous data about Visitors and/ or Users (including cookies or other technologies) using Internet statistics services/ analytics specially curated by the Website or may use any such tools of third-party vendors only if such activities are not specifically opted out and/ or not technically restricted allowed in the Visitor’s and/or User's browser settings; (by saving cookies, using JavaScript technology or in any other means) to improve the quality of the site, and its content and services and for our own analytical purpose. You may opt-out or disable or restrict cookies or similar techniques in Your browser settings, which may affect Your ability to use Our Website. For details, please refer to Our Cookies Policy below.

Legal Basis for Processing

APX Suits process Your Personal Information under the following legal bases:

Legitimate Interests: We process Your Personal Information to pursue Our legitimate interests, which include improving Our Products and Services, marketing Our Products and Services, and protecting Our business interests.

Consent: We obtain your consent to process Your Personal Information for specific purposes, such as creating Your account, purchasing, delivery, etc.

Legal obligation: We process Your Personal Information to comply with Our legal obligations, such as providing information to government authorities when required by law.

The User can browse the platform without being a registered User; however, activities such as purchasing Products, accessing full order history, getting access to Product discounts, raising an online dispute request, requesting to resolve the dispute, etc., require the User to share valid Personal Information with us for the purpose of providing exclusive support like record keeping and/ or tracking requests, etc. During registration, We will place cookies on Your device’s hard drive; the cookies will be managed by accessing the Cookies Settings subject to the conditions as per the detailed Cookies Policy hereunder.

Data Retention

We will retain Your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. However, We do not store any information related to credit/debit cards, CVV numbers, expiry dates, online banking usernames or passwords, or information related to Your bank. Whenever You choose an online mode of payment, You can be assured that the STRIPE website’s trusted gateway partner uses secured encryption technology to keep Your transactional details confidential at all times. We use the secured server to store Website data accessible only by those authorized with specific access rights and all other reasonable standards of security to keep Your information secure.

Sharing of Personal Information

APX Suits will not share Your Personal Information with third parties except as described in this Privacy Policy or as required by applicable law. We may share your information with trusted service providers and/ or other third parties (“Service Providers”) who assist us in operating our Website, conducting business, or providing services to You. These Service Providers are contractually bound to keep Your information confidential and secure.

We may also share Your Personal Information with third parties if We are required to do so by law or if We believe that sharing is necessary to protect our rights or the rights of others.

Third-Party Liability

We do have third-party plug-ins in the form of banking partners to enable Users’ payment transactions, partners, or any other entity as necessary for the lawful conduct of Our business.

We are only liable up to the extent of the collection, storing, retaining, and disposal of the User’s data as far as data is under the control of  www.apxsuits.com; the third-party’s privacy policy will apply immediately once the data is shared with the third party. We do keep reasonable checks on third-party’s conduct and mode of handling of User data to ensure User’s data is handled in a responsible and lawful manner.

We do not sell, exchange, transfer, or give Your information to third parties for any reason whatsoever except to the extent required for fulfillment of Our Services.

Retention As per Our Business Needs

Data that has ongoing or current business needs should be retained for as long as the need continues. Drafts of documents superseded by final versions should not be retained. Data retention periods may be adjusted in accordance with changing legal requirements or other circumstances.

The User can always exercise the right conferred to them, and We will act according to the request made by the User in writing. To exercise these rights, please contact us using the official contacts provided at the end of this Privacy Policy.

Data Backup and Archival

Data Custodians are responsible for creating backups of critical company data infrastructure on a regular basis.

The frequency and method of the backup shall be determined by the criticality of the data for ongoing business legal and compliance functions.

Data restoration processes shall be tested on a periodic and risk-driven basis according to the www.apxsuits.com Terms.

Data Disposal

www.apxsuits.com may dispose of Data that is not required to be retained pursuant to the above if it has no continuing business purpose on its discretions.

Your Rights

You have the right to access, modify, or delete Your Personal Information on request subject to this Privacy Policy. You also have the right to opt out of receiving marketing emails from us.

To exercise these rights, please contact us using the official contacts provided at the end of this Privacy Policy.

International Visitors

If You are a Visitor from outside Australia, Your Rights and Choices Regardless of where You call home, We respect Your rights and provide You with control over Your Personal Information. You have the right to access, correct, update, or delete Your data. Additionally, You may have the right to restrict or object to the processing of Your information under certain circumstances. If You wish to exercise any of these rights or have inquiries about Your privacy, please contact us using the official contacts provided at the end of this Privacy Policy.

Your Personal Information may be transferred to and processed in Australia. Australia has different data protection laws than some other countries. By providing your Personal Information to us, You consent to the transfer and processing of Your Personal Information in Australia.

Our commitment to privacy extends beyond borders, and We endeavor to comply with the applicable laws and standards of each country where Our Services are accessed. While We cannot detail every country's specific requirement in this Policy, rest assured that Our Privacy practices are designed to meet the highest standards of e-commerce Privacy worldwide. Please note that this section is intended to provide a general overview of Our Privacy practices for Visitors from around the world. We encourage You to familiarize Yourself with Your specific country's Privacy laws and regulations to understand how they may apply to Your Personal Information.

United States Residents

We will not use or disclose Your Personal Information unless You consent. Except for what is necessary to provide You with customized services and for the purposes mentioned in this Privacy Policy, We will not disclose Your images, physical measurements, or any other Personal Information.

California Residents

(This section is only applicable to California Residents)

If You are a California resident, You have additional rights under the California Consumer Privacy Act (CCPA). These rights may enable you to:

• Request that We disclose the Personal Information We have collected about You for the last twelve months
• Request that We disclose the purpose for collecting Your information
• Request that We disclose what categories of information from You we have shared and/ or sold and to what categories of third parties
• Request that We correct Your Personal Information
• Request that We delete Your Personal Information
• Request restrictions on processing Your Personal Information
• Opt out of the sale of Your Personal Information

To exercise these rights, please contact us using the official contact information provided at the end of this Privacy Policy. Please note that We do not knowingly collect any information from any individual under 16 years of age without their confirming parental or legal guardian consent.

Applicable Law

Under the California Consumer Privacy Act (CCPA), We collect information in the capacity of a “business.” This Privacy Policy is construed in accordance with the laws of the United States of America, including but not limited to the California Consumer Privacy Act (CCPA) [Cal. Civ. Code § 1798.100 et seq.] You hereby consent that You won't object to any legal exemptions We are entitled to under the CCPA.

EU Visitors

If You (“Data Subject”) are a Visitor from the European Union (EU), You have certain rights under the General Data Protection Regulation (GDPR). These Data Subject rights include the right to:

• Request access to your Personal Information
• Request that we rectify or delete Your Personal Information
• Object to the processing of Your Personal Information
• Restrict the processing of Your Personal Information
• Request to port Your personal information to another organization

To exercise these rights, please contact us using the official contact information provided at the end of this Privacy Policy.

We will process Your Personal Information in accordance with the GDPR and other applicable EU data protection laws.

Specifically, we will:

• Only collect Personal Information that is necessary for the purposes we have identified
• Use Your Personal Information only for those purposes
• Keep Your Personal Information only for as long as necessary
• Protect Your Personal Information with appropriate security measures
• Will not transfer Your Personal Information to countries outside the EU without Your consent.

If You have any questions about how We process Your Personal Information, please contact us using the official contact information provided at the end of this Privacy Policy.

Cross-Border Data Transfers

APX Suits may transfer Your Personal Information outside the European Economic Area (EEA) for the purposes described in this Privacy Policy. When We do so, We ensure appropriate safeguards are in place to protect Your data, such as the use of standard contractual clauses approved by the European Commission.

Applicable Law for the EU Visitors

This Privacy Policy shall be governed by and construed in accordance with the laws of the European Union, including but not limited to the General Data Protection Regulation (GDPR) [Regulation (EU) 2016/679] and the ePrivacy Directive (2002/58/EC) where applicable.

Australian Visitors

APX Suits collects Personal Information from Australian Visitors in compliance with the Australian Privacy Principles (APPs). We only collect Personal Information that is reasonably necessary for Our functions or activities.

Direct Marketing

APX Suits may use Your Personal Information for direct marketing purposes if You have consented to receive such communications. You can opt out of receiving marketing communications at any time by following the instructions provided in the communication or by contacting us.

Cross-Border Disclosures

APX Suits may disclose Your Personal Information to overseas recipients for purposes described in this Privacy Policy. We will take reasonable steps to ensure that these recipients handle Your information securely and comply with relevant privacy laws.

Complaints and Contact Information

If You have any concerns or inquiries about Our privacy practices, or if you wish to make a complaint about a breach of privacy laws, please contact us using the official contact information provided at the end of this Privacy Policy.

Applicable Law for Australian Visitors

This Privacy Policy shall be governed by and construed in accordance with the laws of Australia, including but not limited to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Your Consent

By using Our Website or services, You acknowledge that You have read and understood this Privacy Policy and agree to the collection, use, and disclosure of Your Personal Information as described herein. We collect Your Personal Information only when they are filled in and/or sent by you through particular forms located on the site. By filling out the relevant forms or options and/or submitting your data, You explicitly express Your consent to processing Your Personal Information by APX Suits. You hereby understand, agree, and accept that:

• If You key in a response on the Website, Your name, gender, date of birth, contact number, email address, password, etc., they may also be saved in cookies. These are for your convenience, so You do not have to fill in those details again. These cookies will be saved on Your computer until You delete and/or restrict them.
• We may provide Your Information to any third party on a need-to-know basis, including but not limited to Our partners, associates, promoters, assignees, service providers, competent authorities, and other entities engaged with us presently or may, from time to time; We will engage.
• We will share Your Information for purchase or any other marketing purposes with Our employees, affiliates, partners, Service Providers, and agencies for Our operational or advertising interest.
• We may monetize Your Information to unrelated third parties where the law permits.
• Your Information may be transferred from Your country or region of residence to other countries for processing and storage.
• You agree and understand that any Information You share or that we get from Your communication through any other means of communication, including but not limited to social media platforms like Instagram, Facebook, YouTube, and Pinterest, or Phone messages or calls, E-mails, whether or not through the links provided on this Website, doesn’t come under the purview of this Privacy Policy but is dealt with the provisions of APX Suits Terms and Conditions wherever applicable.
• We may also share Your information with other entities if the law requires it, such as in response to a subpoena or court order or to protect the rights, property, or safety of APX Suits, our Users, or other entities.
• You agree and accept the Terms of this Privacy Policy after understanding the scope of the “Data Custodian,” “Data Controller,” and “Data Processor” of Your data in connection with this Website.

Contact Us

If You have any questions, comments, or requests regarding this Privacy Policy or Our privacy practices, please contact APX Suits GDPR Representative cum Data Protection Officer at dpo@apxsuits.com.

We will try Our best to accommodate Your request after verifying that it is You, and We reserve the right to impose certain restrictions and requirements for that purpose. Please note that a legitimate denial of such request for information, change, addition, deletion, or opt-out is not at all discriminatory in nature.

• MISC PROVISIONS and DECLARATION

We collect and retain Your information to the minimum and dispose of Users' data as per the Privacy Policy.

We reserve the right to remove or edit content and refuse access to the platform at Our sole discretion.

• LAST UPDATION OF THE PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in Our practices or legal requirements. The updated version will be posted on our Website with the revised date. This Privacy Policy statement was last updated on October 19th, 2023.

 

COOKIES POLICY

We use Cookies. Our Cookies Policy below explains how We use cookies, web beacons, tracking pixels, and other tracking technologies to optimize our services, personalize Your experience with us, and comply with legal requirements. By using Our Website, You consent to our use of Cookies in accordance with the Cookies Policy.

Just as Your suit ensures a smooth and exhilarating freefall, cookies play a crucial role in enhancing Your browsing experience on Our Website. This Cookies Policy explains how We use cookies, web beacons, tracking pixels, and other tracking technologies to optimize Our services, personalize Your experience with the APX Suits Website www.apxsuits.com, and comply with legal requirements. So, let's jump into the yummy world of cookies; please read this Cookies Policy carefully.

 What are Cookies and Tracking Technologies?

Cookies are small text files that are placed on Your electronic device, like your laptop, computer, mobile, etc., while you visit the Website. They serve various purposes, such as enabling essential Website functions, analyzing Website traffic, personalizing Your experience, and providing targeted advertisements. In addition to Cookies, we may also use web beacons, tracking pixels, and other similar technologies collectively termed as Cookies (“Cookies”/ “Cookie”) for the purpose of this Cookies Policy (“Cookies Policy”/ “Policy”) that allow us to collect information about Your interactions with Our Website.

Why do we place cookies?

We use cookies to track Your footprints across Our Website. The purpose is to enable the Website to remember Your preferences (such as User name, date of birth, login details, etc.) for a certain period of time as prescribed in the “Data Retention” clause in Our Privacy Policy. Thus, the User doesn’t have to re-enter the details multiple times when browsing around the site. We also use tracking technologies, including but not limited to Cookies, web beacons, tracking pixels, etc., to personalize Your experience on Apex suits, to analyze the web traffic, targeted advertisements, and/ or other marketing purposes.

How many types of Cookies are there? And how do we use Cookies to enhance users’ experience on our Website?

This Cookies Policy identifies Cookies as 'Classified cookies', and any other Cookies unidentified by us or unknown to us are termed as 'Unclassified Cookies' for the purpose of this Cookies Policy. Unclassified Cookies may not adhere to our Policy, and We do not take any ownership, guarantee, or warranty of them. We will actively and periodically update and categorize Our cookie categories in the best interest of Our Website Visitors or/and Users.

TYPES OF COOKIES

• First-party Cookies- First-party cookies are set by www.apxsuits.com to identify if the user has accepted our Privacy Policy and uses the functions across the page. As far as First-party cookie is concerned, only we can read them.
• Third-Party Cookies- We might potentially use external services and Third-Party services, which also set their own cookies, known as third-party cookies. Third-party cookies are mainly for marketing and advertising purposes. The User will have the option to accept or refuse third-party cookies.
• Functionality Cookies- Functionality cookies support technical functions of Our Website, such as Payment transactions and log-in or sign-up. In order to avail of  Service, the User would have to accept these types of Cookies. Functionality Cookies allow us to remember Your preferences and provide enhanced features to personalize Your experience on Our Website. They may remember Your language preferences, region, or display settings, ensuring a seamless and tailored experience with the APX Suits Websitewww.apxsuits.com. Example:language: Remembers Your language preference.region: Stores Your selected region for localized content.
• Persistent and Session cookies- Persistent Cookies are cookies saved on Your device that are not deleted automatically when you quit your browser, and the session cookie is deleted when You quit your browser.
• Performance and Analytics Cookies- These type of Cookies only monitors the User’s behavior on the Website. These Cookies do not collect identifiable information of Users; this means that the data collected by Users is anonymous. Cookies by themselves do not tell us Your e-mail address or otherwise identify You personally. We use these cookies to collect information about how You interact with Our Website, analyze Website traffic, and improve Our Services. These Cookies help us understand which pages are most popular, how Users navigate Our Site, and identify any technical issues that may arise. In Our analytical reports, We may obtain other identifiers, including IP addresses, but this is for the identification of unique Users on Our Website and geographic trends of Visitors, not to identify individual Visitors. These Cookies can also be used to establish anonymized statistics about the browsing experience on Our Sites for a limited period of time. Example:_ga: Registers a unique ID used to generate statistical data on how You use the Website._gid: Keeps track of Your navigation through the Website.

Third-Party Tracking Technologies- In addition to Cookies, We may also utilize web beacons, tracking pixels, and similar technologies provided by third-party service providers. These technologies help us gather information about Your browsing behavior, track the success of Our marketing campaigns, and measure the performance of Our Website.

The list of Cookies we may use:

Name of cookie:

• apx_website_session (Cookie provider: APX)( Purpose of Cookie: This tracks Visitors/ Users on Our Website, connecting their session between visits, saving if the User is authenticated, and the state of the 3D customizer tool)(Type of Cookie: First party)( Life Span of the Cookie: 60 days).
• __stripe_sid (Cookie provider: Stripe)( Purpose of Cookie: Set for fraud prevention purposes and helps us assess the risk associated with an attempted transaction.)(Type of Cookie: Third-party)( Life Span of the Cookie: 30 minutes).
• __stripe_mid (Cookie provider: Stripe)( Purpose of Cookie: Set for fraud prevention purposes and helps us assess the risk associated with an attempted transaction.)(Type of Cookie: Third-party)( Life Span of the Cookie: 1 year).

Note: The list may be updated from time to time at the discretion of the Site with or without any further consent or notice.

YOUR COOKIE CHOICES:

Cookie Consent

By using Our Website, You agree to the placement of Cookies on Your device in accordance with this Cookies Policy. When You visit Our Website, a pop-up dialogue box may appear, giving You the option to choose whether You accept or decline Cookies.

Two Options, Your Choice: The dialogue box provides two options. If You select "ACCEPT ALL," You're giving us Your consent to use all the Cookies that enhance the performance and User experience of Our Site. If You choose "REJECT ALL," We'll refrain from using these cookies, which may impact certain features and functionalities of the Site in Your device.

Customizing Your Experience:

Your internet browser provides You with the ability to manage or delete cookies through its settings.

Setting Preferences: You have the option to set Your browser to prompt You whenever a Cookie is encountered. This gives You the choice to accept or decline each specific Cookie. Additionally, You can schedule alerts to notify You whenever a Cookie is presented on Your computer.

Managing Cookies: You can remove Cookies that have been stored on Your computer or mobile device.

Balancing Functionality: By disabling cookies through Your settings, You'll be limiting the Cookies used to manage Our Website. This might affect the Site's performance and how it functions for You. Keep in mind that this setting may apply to all Websites, not just Ours, once Cookies are disabled.

Below, we've compiled some helpful references for popular browsers to guide you in navigating Your settings. Please note these are exemplary, search for more updated information according to Your need:

• Firefox: How to change your cookie settings in Firefox. https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop?
• Web Explorer: How to change your Cookies settings in Internet Explorer. https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d
• Google Chrome: How to change your Cookies settings in Google Chrome. https://support.google.com/chrome/answer/95647
• Safari: How to change your Cookies settings in Safari (OS X). https://support.apple.com/en-in/guide/safari/sfri11471/mac
• How to change your Cookies settings in Safari (iOS). https://support.apple.com/en-us/HT201265

Opting Out of Targeted Advertising

You can choose to opt out of targeted advertising by adjusting Your Cookie preferences or by visiting the Websites of relevant advertising networks. Please note that opting out does not mean You will no longer see advertisements, but they may be less relevant to Your interests.

Data Retention

We retain the information collected through Cookies and tracking technologies for a duration necessary to fulfill the purposes outlined in this Cookies Policy unless a longer retention period is required or permitted by law.

Updates to this Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in Our practices or legal requirements. The updated version will be posted on Our Website with the revised date. This Cookies Policy statement was last updated on October 19th, 2023.

Contact Us

If You have any questions, comments, or concerns regarding this Cookies Policy or Our use of Cookies and tracking technologies, please contact APX Suits GDPR Representative cum Data Protection Officer at dpo@apxsuits.com.

 

ACCESSIBILITY STATEMENT

Our aim to Inclusion

At APX Suits, We are dedicated to creating an online environment that welcomes and accommodates every individual, regardless of their gender, nationality, race, ethnicity, age, ability, disability, or any other characteristics of a person. Our mission is to ensure a rewarding experience for all Visitors or Users who engage with Our Website and explore Our content, including Products and Services, using the latest 2D, 3D, audio, visual, audio-visual, and other digital communication modes. We are committed to fostering a universally inclusive digital landscape for skydiving and tunnel lovers through Our content and services. We aim to minimize Undue Hardships and eliminate Direct Threats to the ‘In-abled” by implementing Reasonable accommodations. Our Accessibility Statement reflects Our sincere commitment to ensuring that individuals with Disabilities have unfettered access to Our offerings.

Accessibility Standards

APX Suits strives to provide an accessible digital experience for all. To achieve this goal, We have voluntarily set a goal to adhere to the Americans with Disabilities Act (ADA), the Americans with Disabilities Amendments Act (ADAAA), and Web Content Accessibility Guidelines (WCAG) 2.1, based on standards created by the World Wide Web Consortium (W3C), and to employ reasonable accessibility quality assurance methods to ensure accessibility of our digital platform. These globally recognized guidelines provide comprehensive insights on enhancing web content accessibility for people with disabilities while ensuring a user-friendly experience for everyone. Our focus is meeting the Level AA standards set by WCAG 2.1, allowing Assistive Technologies or Reasonable Accommodation means of accessing the Internet, such as text-only screens, screen readers, handheld computers, wireless telephones, plugins, braille displays, browser extensions, etc., to complement the experience seamlessly employs.

We are actively committed to cultivating a positive User experience for all individuals. Our approach includes:

• Central Accessibility Team: A dedicated team drives Our accessibility efforts, continuously striving to improve Our digital landscape.
• Internal Commitment: We have embedded accessibility in Our internal policies, making it an integral part of Our organizational culture.
• Inclusive Training: We offer comprehensive accessibility training to all Our employees, empowering them to contribute to Our accessibility goals.
• Thoughtful Design System: Our internal design system consists of thoughtfully crafted components for accessibility, ensuring a cohesive and inclusive user experience.
• Automated Checks: We employ automatic accessibility checks to evaluate all Our creations, maintaining a high standard of inclusivity.
• Expert Audits: Our accessibility professionals meticulously audit new features, ensuring their compatibility with accessibility standards.

While we strive to ensure an inclusive experience for all Users, it's important to note that We cannot guarantee the full accessibility of all content or User interfaces displayed or embedded on Our Website. Some contents or User interfaces may not be fully accessible by individuals who are incapable of Major Life Activities and/or not enjoying Major Bodily Functions, as well as those who may have Inabilities that could include the Substantially Limiting Person or Disabled without limitation.

Exclusions

With the aim of refining user interactions, upholding our Privacy Policy, Terms of Use, and Terms and Conditions, and tailoring Our offerings, We have established some boundaries regarding the commercial and lawful alignment of the Website. Every visitor to Our Website is invited to explore Our landing page and specific site sections designed for general purposes. However, access as a registered User or Customer is contingent upon Your voluntary selection of particular options to enter specific pages, sections, Products, or services. Below, We provide illustrative examples that are not exhaustive:

• The gender choice You make during registration represents Your inherent gender identity. Suppose You identify as non-binary, a-gender, gender-queer, gender-fluid, or express Yourself through an X gender. In that case, Your chosen gender describes Your clothing preference and is aligned with Your voluntary registration on the Website. This decision will guide Your access to the appropriate pages, sections, Products, and Services.
• Individuals currently using illegal drugs are excluded from coverage under this Accessibility Statement.
• The individuals accessing the Website for any purposes other than Our Website's declared or derived intentions are excluded from coverage under this Accessibility Statement.

Accessibility Help

If You encounter any difficulties while navigating Our Website, We're here to help. Reach out to us at accessibilitycoordinator@apxsuits.com to contact Our Accessibility Coordinator(s), who will get back to You as soon as they can.

Please provide the following details for us to respond effectively:

1. The URL (web address) of the content You were trying to access.
2. A description of the issue you encountered.
3. Your contact information.

If You require Reasonable Accommodation to access Our Services and information, kindly share details about the accommodation You need. Please note that depending on the nature of the request, We might require adequate notice to ensure We can provide Reasonable Accommodation.

We welcome Your feedback, suggestions, and queries to enhance Our accessibility efforts. Together, We build an environment where everyone can easily engage, explore, and enjoy Our content, Services, and Product ranges subject to the provisions outlined in various legal and Policy documents.

Third-Party Plug-ins

Certain sections of Our Website may require third-party plug-ins for optimal viewing. It is important to note that these are external resources; their use is at Your discretion. Please be aware that accessibility standards for these sections are governed by the respective third-party providers rather than APX Suits. We do not make representations concerning the accessibility of third-party Websites, and We cannot guarantee the accessibility of third-party Websites or resolve accessibility challenges they might present. However, We remain committed to identifying and implementing improved accessibility solutions for these sections whenever possible.

Upgrades, Enhancements, and Replacements

As technology evolves, including digital offerings, Services, and hardware, accessibility standards should advance or, at the minimum, remain consistent. Should any accessibility challenges arise from an upgrade or update, the Visitor to remediate must address these promptly. The duration for rectification, up to a maximum of 6 months from the upgrade or update date, will be determined through discussions with the APX Suits Central Accessibility Team. Our dedication to accessibility means ensuring that Our digital solutions conform to Level AA of WCAG 2.1  or provide equivalent or above functionality and ease of use for Users of all abilities. In the event of conflicting priorities, accessibility will always remain a priority.

Definitions

The Terms outlined herein shall possess the meanings specified below:

Assistive Technologies: Assistive technology encompasses a wide range of tools and aids, including mobility devices like wheelchairs and walkers. It also extends to hardware, software, and peripherals designed to facilitate access to computers and various information technologies for people with disabilities.

Direct threat: A substantial risk posed to the health, safety, or well-being of individuals with disabilities or others when such a risk cannot be mitigated using Reasonable accommodations.

Disability/ Disabilities/ Disable: A condition of physical or mental impairment that significantly restricts one or more major life activities of an individual, either as perceived by others or demonstrated through documented impairment records.

Inability/ Inabilities: This term encompasses individuals who possess diverse abilities, including, but not limited to, those classified as disabled or Substantially Limiting Persons.

Major bodily functions: Major Bodily Functions include, but are not limited to, functions of the immune system, normal cell growth, digestive, bowel, bladder, neurological, brain, respiratory, circulatory, endocrine, and reproductive functions. This terminology excludes physiological, anatomical, and psychological impairments or conditions affecting body systems, such as neurological, musculoskeletal, sensory organs, respiratory (including speech), cardiovascular, reproductive, digestive, urinary, immune, circulatory, hematological, lymphatic, dermatological, and endocrine systems. Also included are mental or psychological conditions, such as intellectual disabilities, organic brain disorders, emotional or psychological maladies, and specific learning disorders.

Major life activities: This expression includes the following: self-care, manual tasks, sensory functions (sight and hearing), consumption of sustenance, rest, ambulation, stationary posture, exertion, articulation, respiration, learning, assimilation of information, concentration, cognitive processes, communication, and engagement.

Reasonable accommodations: Encompasses accommodations to the usual web experience, including making existing facilities accessible to and usable by individuals with disabilities. It may involve the adaptation of additional plug-ins, equipment, or devices suitable for a better experience by the visitors or users from their arrangements and digital accommodations tailored to individuals with disabilities.

Substantially Limiting Persons: Per the regulations set forth by the Americans with Disabilities Act Amendments Act (ADAAA), determining whether an impairment substantially limits a significant life activity necessitates a personalized assessment. Furthermore, an impairment, even if episodic or in remission, may qualify as a disability if it significantly restricts a significant life activity when active. Such impairments include epilepsy, hypertension, asthma, diabetes, major depressive disorder, bipolar disorder, schizophrenia, etc. An impairment that is in remission but possesses the potential to reoccur in a substantially limiting form also falls within the definition of disability.

Undue hardship: Denotes actions demanding significant difficulty or expense on the part of the Visitor or User. The assessment of undue hardship considers factors such as the nature and cost of access, the scarcity of resources available on the Website, and the effect of lack of inclusive accommodation on the Website's operation.

• LAST UPDATION OF THE ACCESSIBILITY STATEMENT

We may update this Accessibility Statement from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our Website with the revised date. This Accessibility Statement was last updated on October 19th, 2023.

PRICING AND AVAILABILITY

Unless explicitly stated otherwise, all prices are presented in Australian, U.S. dollars, or EUR, and additional charges for taxes, shipping, and handling may be applicable. Please be aware that the prices exhibited on the Site may deviate from those prevailing at the time of order placement or from other publicly advertised prices. The availability of items is subject to alteration, and We retain the right to establish quantity limitations on any order, reject all or a portion of an order, and cease offering Products or Services without prior notification, even in cases where an order has been submitted. Numerous factors can contribute to such alterations, including disparities in processor programs and variations in tax rates. It is important to recognize that all prices are subject to modification without prior notice, and You acknowledge the potential for tax adjustments relative to the figures displayed on the billing screens.

PAYMENT

At APX Suits, We have streamlined Our payment process to ensure a secure and convenient experience for Our valued Customers. Please take a moment to review our payment Terms. Initiation for Payments confirms Your consent to these Payment Terms.

Payment Methods

Payment for APX Suits' Products and Services is exclusively facilitated through the trusted Stripe payment gateway. We gladly accept major credit and debit cards in accordance with Stripe's policies and permissions. Please note that, as of now, We do not offer bank transfers or installment payment options.

Choosing Your Payment Method

When You place an order for one of Our exceptional suits, You'll be directed to our checkout page, where You can easily select Your preferred payment method from the options available. APX Suits reserves the right to add or alter any payment methods from time to time without any notice.

Payment Fees

APX Suits reserves the right to apply any applicable fees associated with credit or debit card payments, as determined by Stripe. These fees will be clearly communicated during the checkout process, ensuring transparency in Your transaction.

Transaction Data Privacy

For a successful payment, You may be required to provide sensitive information, including but not limited to Your:

• Name
• Email address
• Billing address
• Shipping address
• Payment method information (such as credit or debit card details or payment card image chosen by you)
• Merchant and location details
• Purchase amount
• Date of purchase
• Information about Your purchase and Your contact number
• History of past purchases

This collective information, known as "Transaction Data," is an essential part of processing Your payment securely and efficiently.

Handling of Transaction Data

When You make payments through Our Website, Your Transaction Data is processed by Stripe in accordance with their Privacy and Cookies Policies. It's important to note that APX Suits does not retain Your card details on Our servers, ensuring an added layer of security.

For comprehensive details on how Your information is handled, We encourage You to review Our Privacy Policy, which outlines Our commitment to safeguarding Your data.

Commencement of Suit Production

Kindly be aware that the production of Your meticulously crafted suit will commence only after Your payment for the order has been successfully processed and cleared.

Thank You for entrusting APX Suits with Your order. We look forward to delivering exceptional quality and service throughout your shopping experience.

MODIFICATION OF ORDER DETAILS

At APX Suits, we understand there may be instances post-order when You might want to make changes to measurements or certain components of Your skydiving and tunnel suit, such as its color, rig gripper, pocket design, suit type, etc. We understand the importance of flexibility in meeting Your preferences, especially when it comes to customization; We highly value Your satisfaction and aim to accommodate such requests to the best of our ability. Please note that if Your request is feasible, We can only make changes once, so please ensure that Your requested modifications are comprehensive.

Feasibility Check for Requested Changes:

It is important to recognize that the feasibility of these modifications hinges on the stage of production Your suit has reached. Here's how Our Order Modification process will work:

1. Suit Production Stage: Pattern Specification Not Completed:

If Your skydiving or tunnel suit has not yet reached the manufacturing process, We are more than happy to work with You to ensure Your suit aligns with Your specific requirements.

2. Suit Production Stage: Pattern Specification Completed:

If We have already completed the pattern specification for Your skydiving or tunnel suit, We cannot implement certain requests like the change in measurements but will attempt our best to make component changes.

3. Suit Production Stage: Sewing Construction Started/Completed:

Once the factory has initiated or completed the sewing construction phase of Your suit, implementing changes becomes more challenging. While We will make every effort to accommodate Your request, the feasibility of such changes will depend on various factors. If the requested modifications cannot be integrated due to the advanced stage of production, regrettably, We will be unable to implement Your request.

Cost of Modification:

We will communicate with You to get Your final consent on the order component modification as per the best available choices. After You confirm the requested changes and pay additional costs, if any, we will proceed to update Your order, and You will receive an email confirmation stating that Your order has been updated to reflect the requested changes. You can also monitor the order update and status by logging into Your APX Suit’s Account. No reduction of cost or refund claims will be entertained for modification of components.

Modified Delivery Time:

Following the successful implementation of Your requested changes, You will receive an email confirmation with the expected delivery date.

Consent for Order Component Changes:

By submitting a modification request, You confirm that You have read, comprehended, and consented to APX Suits' Terms and Policies. Furthermore, You acknowledge that APX Suits is not obligated to provide proof regarding its communication about the stage of production under any circumstances.

Final Decision and Modification Rights:

It is essential to understand that the ultimate decision regarding modifications rests with APX Suits. We reserve the right to modify, alter, or further change any of your confirmed orders, including Your confirmed modification requests, to ensure the production of Your Skydiving Suit is of the highest quality and craftsmanship.

We greatly appreciate Your cooperation and understanding in this matter. Should You have any questions or require further assistance concerning changes to Your order components, please do not hesitate to contact Our customer care team at customercare@apxsuits.com. Your satisfaction is always Our top priority, and We are here to assist You every step of the way.

SHIPPING AND DELIVERY

Shipping Charges:

Shipping is generally provided free of charge; however, certain exceptions may apply, and We retain the right to introduce shipping and handling fees, which will be detailed on the Site during the order process. By placing an order, You agree to cover any applicable shipping and handling charges indicated on the Site when the order is submitted. Please note that We may modify, reduce, institute, or abolish charges at Our discretion and without prior notification. Hence, it is incumbent upon You to thoroughly examine all charges prior to concluding an order or committing to a service.

Customized Delivery:

At Your request, APX Suit may endeavor to accommodate reasonable customization requests concerning packaging or delivery conditions, contingent upon the payment of any associated delivery customization charges.

Shipment Contracts:

It's essential to understand that all orders constitute shipment contracts, not destination contracts, even when shipped to a business or a specified official address of Your choice for pick-up. Once the Products are handed over to the carrier or Shipping Partner FedEx International (“Shipping Partner” or “Delivery Partner”), the customary transfer of risk from APX Suit to the Shipping Partner shall occur. If the Products endure damage or loss during transit, the responsibility for addressing such claims rests with the Shipping Partner, either independently or through any insurance arrangements in accordance with their Terms and Policies.

Tracking Information:

You will receive tracking information as soon as it is provided by the Delivery Partner after dispatch. To ensure You receive Our emails, please add orders@apxsuits.com and Delivery Partner's e-mail address to Your contacts and check Your spam folder to ensure Our emails are not filtered out.

Delivery Times:

Please be advised that any shipping times displayed on the Site are solely approximations, and actual delivery dates may diverge.

Return Shipping:

Subsequent to the delivery, the responsibility for initiating returns shall rest with You, as stipulated by the Terms and Policies outlined herein. We do accept returns for used suits that qualify for a warranty claim. To request a return, refund, or exchange, please follow the guidelines specified in the APX Suits Return, Refund, and Exchange Policy, which defines the conditions of returns and warranty claims.

In the event of a valid warranty claim, We may facilitate the dispatch of a prepaid parcel to Your specified address. We will comprehensively outline the return process and provide a designated return address for Your convenience. However, if You opt to return items without Our prior authorization, it is strongly advised to utilize a traceable and returnable shipping service and secure shipping insurance. Please be aware that We are under no obligation to accept unauthorized returns that do not adhere to Our prescribed return procedure or are not directed to the specified return address. Additionally, We reserve the right without stipulating any reason to decline to process any refund or exchange for such unauthorized returns, irrespective of the receipt or refusal of such returns by us. In such instances, the Customer will be held responsible for covering all associated charges related to any re-shipment requests. Please note that none of the shipment charges paid by You are eligible for a refund.

APX Suits Measurement Error Resolution Policy

At APX Suits, We are committed to ensuring the perfect fit for Your custom-made skydiving or tunnel suit, meticulously tailored with precision to Your unique measurements. While We consistently strive for perfection, We recognize that occasional measurement errors may arise on Your part. While We expeditiously address any substantial errors identified in Your provided measurements, there are situations where such errors may remain undetectable or go unnoticed. To provide a comprehensive framework for addressing such situations and ensure transparency, We have established this APX Suits Measurement Error Resolution Policy. By placing an order with APX Suits, You acknowledge and willingly accept the Terms of the Measurement Error Resolution Policy outlined herein. It is Your sole responsibility to diligently review and acquaint Yourself with Our Policy changes from time to time.

1. Acknowledgment of Measurement Errors:

a. Customer's Responsibility: It's essential for customers to provide accurate measurements during the order process and strictly adhere to any measurement guides and instructions provided by APX Suits. We strongly recommend thoroughly verifying all measurements before submission. APX Suits cannot be held liable for inaccuracies in measurements provided by the customer. Kindly be aware that any unauthorized suit alterations made to an APX Suit will result in the automatic voiding of the warranty issued at the time of delivery.

b. Suit Construction Nature: Please be aware that Our suits are uniquely crafted and may not allow for alterations once they have advanced into the production cycle. Any potential alterations, if feasible, are typically conducted during the pattern adjustment phase. For further information, kindly refer to the ‘Modification of Order Details’ section above.

2. Resolution Options:

In the event of a measurement error, APX Suits offers the following resolution options at its discretion:

a. Remake of Suit: We can remake a new suit from scratch at a discounted price, with up to 20% discount of the original cost of the new suit.

b. Partial Refund: Alternatively, You may opt for a partial refund equivalent to 15% of the suit's original purchase value. Please note that Stripe Payment Gateway incurs a fee for processing refunds, and this fee will be passed on to the Customer in this instance.

3. Customer Discontinuation:

Should You choose to discontinue the resolution process, We respect Your decision and wish you well with your existing Suit. We represent that not all situations may warrant resolution, and We appreciate Your understanding.

4. Handling of Refunds:

Refunds will be duly processed and credited back to the original payment method used by the customer during the checkout process.  It is important to note that this may require several business days for completion and is contingent upon the processing of Our payment partners.

5. Contact Us:

For any additional questions or assistance related to measurement errors and their resolution, Our dedicated customer support team is here to assist You. Feel free to contact us at customercare@apxsuits.com for prompt and helpful guidance.

APX Suits Return, Refund, and Exchange Policy

Last Updated: October 19th, 2023

Thank you for entrusting APX Suits for Your exceptional skydiving or tunnel suit requirements. We strive to provide You with top-tier Products and exceptional Customer Service. Please carefully read and understand Our Return, Refund, and Exchange Policy to protect Your rights as a valued Customer.

1. Return Policy

1.1 Returns Due to Defects or Errors:

In the event that Your suit arrives damaged, deviating from Your ordered specifications in material, color, or size, or if you suspect it to be defective, please diligently follow the steps below:

Step 1: Promptly inform us upon receipt of Your order. You need to initiate Your claim through Our Website portal, www.apxsuits.com, by logging in and proceeding to the “Contact APX” page in Your “Profile Page” and then filling out the form details with Your desire to initiate a return request. For further assistance or inquiries, kindly reach out to us via email at warranty@apxsuits.com.

Step 2: Provide us with the necessary information, including Your Full Name, Email Address, Delivery Address, Suit Type, and Order Number. Also, provide the descriptions/ images/ brief videos if requested.

Step 3: Our team will meticulously evaluate Your claim, categorizing it based on its nature and confirming its eligibility within the scope of Our warranty period and Terms. Once the verification process is complete, We will promptly update You on the status of Your claim. Kindly cooperate with Our verification team when requested. If the Products endure damage or loss during transit, the responsibility for addressing such claims rests with the Shipping Partner, either independently or through any insurance arrangements in accordance with their terms and policies. We will forward Your claim to them for redressal with a notification to You.

Step 4: If Your claim aligns with Our Warranty Terms, We will take an appropriate course of action based on the nature of the issue.

●     Critical Defect: If the defect renders the suit unsafe or unusable, We will arrange a replacement at no expense to You. We will organize the return shipping, and upon receipt of the faulty suit, a new suit will be dispatched, and an expected delivery date will be communicated to You. Please be aware that the warranty period for the new suit will commence from the date You receive it. ●     Non-Critical Defect: If the defect does not compromise the suit's safety or functionality, We may effectuate necessary repairs. If a return is deemed feasible,We will organize the return shipping, and once the suit is fixed, it will be returned to You.

It's important for You to strictly adhere to the return procedures detailed in the ‘Return Shipping’ provisions, as elucidated in Our ‘Shipping and Delivery Policy.’

Step 5: In instances where rectifying the defect is not viable, We will offer You a unique discount code as reimbursement for the inconvenience, empowering You to place a new order.

1.2 Returns Not Covered by Warranty:

Please note that returns for reasons other than defects or errors, such as alterations in design preferences or sizing issues on Your part, are not encompassed by Our warranty. In such cases, We are not legally obliged to facilitate a return. However, We may consider such requests at Our discretion following the specific process delineated in the ‘APX Suits Measurement Error Resolution Policy’ above.

2. Refund Policy

2.1 Refund Request Process:

A. If You have initiated an order but intend to request a refund, please observe the ensuing steps:

Step 1: Lodge Your request through Our Website portal, www.apxsuits.com, by logging in and proceeding to the “Contact APX” page in Your “Profile Page” and then filling out the form details with Your desire to initiate a return request. For any inquiries or support, do not hesitate to contact Our dedicated Customer care team as soon as possible at customercare@apxsuits.com.

Step 2: If the manufacturing process for Your suit has not yet commenced, We can accommodate a refund, subject to the fee for refunds incurred by Our payment gateway. You will be asked to confirm Your acceptance to bear this fee before processing the refund.

Step 3: If the manufacturing of Your suit is already underway, the possibility of a refund may be limited. However, if manufacturing has commenced, yet the fabric cutting and/or sewing phase remains pending, We may consider the option of a partial refund. This partial refund will be equivalent to a maximum of 80% of the total order value minus the refund processing fee incurred by Our payment gateway.

B. If Your refund request is due to a warranty defect claim, please refer to the warranty claim process outlined in the Return Policy. Please note that, as We exclusively provide custom-made Products, direct refunds for warranty defect claims are not covered within Our Policy.

3. Exchange Policy:

We do not facilitate direct Product exchanges because all Our Products are tailor-made. If You wish to modify Your order, please follow Our Terms and Conditions, specifically the ‘Modification of Order Details’ section, and then place a new order with the desired specifications.

4. Consent and Policy Updates:

Upon placing an order with APX Suits, You hereby agree to adhere to the Terms and Conditions articulated in this Return, Refund, and Exchange Policy. We reserve the right to update this Policy periodically, and any changes will be posted on Our Website for Your reference. Furthermore, You explicitly acknowledge that APX Suits is under no obligation to furnish evidence regarding its communication concerning the manufacturing stage under any circumstances. It is essential to understand that the final determination regarding all matters pertaining to returns, refunds, or exchanges lies solely within the discretion of APX Suits.

5. Contact Us

For any questions, concerns, or assistance with returns, refunds, or exchanges, please contact Our Customer care team at customercare@apxsuits.com, and for any warranty-related query, kindly connect at warranty@apxsuits.com.

Your satisfaction with Our Products and Services is Our utmost priority. Thank You for choosing APX Suits.

APX Suits Warranty Disclaimer

Last Updated: October 19th, 2023.

Thank You for choosing APX Suits, where We craft high-quality skydiving and tunnel suits that take You to new heights. We're committed to ensuring that every Product We create meets the highest standards of quality and craftsmanship. Our suits are meticulously designed and constructed to enhance Your skydiving or tunnel experience, but Your safety and satisfaction are Our topmost concern.

APX Suits (hereinafter referred to as “APX Suits”/ “Us”/ “We”/ “Our”) extends this warranty to the custom-made skydiving or tunnel suits purchased by You through Our portal www.apxsuits.com (“the Website”/ “Site”). In this Warranty Disclaimer, We outline Our commitment to delivering top-notch suits and explain how We handle any issues that may arise during Your ownership of an APX Suit. Please read this document carefully to understand Your rights, responsibilities, and the protection We offer. It is essential to understand that the Terms and Conditions of this warranty are designed to protect both You and the integrity of the Products we create.

Definitions:

For the purposes of this Warranty Disclaimer:

“Defect”: Any significant flaw or fault in the Product that deviates from its intended design or specifications as explicitly listed in this disclaimer.

“Critical Defect”: A defect of such nature that it renders the Product unsafe or wholly unusable for its intended purpose, as explicitly listed in this disclaimer.

“Non-critical Defect”: A defect that does not compromise the overall safety or functionality of the Product, allowing it to be used for its intended purpose.

“Product”: The custom-sized skydiving or tunnel suit, including all its components, purchased by the Customer from APX Suits.

“Warranty Period”: The duration commencing from the date of Product delivery, during which APX Suits is willing to Consider Warranty claims, as specified in this Policy.

“Customer”/ “You”/ “Your”: The individual or entity who has purchased the custom-sized skydiving or tunnel suit ("Product") from APX Suits.

“Warranty Defect Claim”: A formal request submitted by the Customer to APX Suits, notifying the Company of a defect or issue with a Product purchased, seeking resolution or remedies covered by this Warranty Disclaimer.

Our Warranty Commitment:

Our warranty covers manufacturing defects to ensure that You receive a suit free from workmanship or material flaws.

Warranty Period:

The Product is warranted to be free from defects under normal use and service for a varied period as categorized hereunder depending on the nature of the defect from the date of delivery unless otherwise specified in the order confirmation.

One-Month Warranty

We provide a warranty period of either one English calendar month or thirty days (whichever expires first) for the following defects:

Number/Type of Defect/Nature of Defect

1. Loose or missed stitches: Critical
2. Open or unfinished seams: Critical
3. Irregular, missing, peeling, or cracking heat transfers: Non-Critical
4. Incomplete or faulty attachment of elastic bands: Non-Critical
5. Poorly attached or loose labels or tags: Non-Critical
6. Missing Optional Extra: Non-Critical
7. Sizing Issue: Non-Critical
8. Incorrect Color Panel/s: Non-Critical

Twelve-Month Warranty

We provide a twelve-month warranty for the following defects:

Number/Type of Defect/Nature of Defect

1. Broken or malfunctioning zippers: Critical
2. Threads coming loose from seams: Critical
3. Manufacturing defects and faults in materials of the Magnetic Coupling Device(s): Critical
4. Fabric discoloration or fading: Non-Critical
5. Loose or damaged magnetic closures: Non-Critical
6. Elastic bands that lose their elasticity: Non-Critical
7. Washing-Related Issues: Non-Critical

What Is Covered?

Our warranty covers the listed defects within their respective warranty periods, as stated above.

What Is Not Covered?

While we strive for perfection, there are certain situations and issues that fall outside the scope of Our warranty, which include, without limitation:

1. Normal Wear and Tear: Over time, even the best skydiving or tunnel suits may show signs of normal wear and tear. These include minor scuffs, abrasions, or color fading due to regular use.

2. Improper Use or Care: Damage resulting from misuse, abuse, accident, neglect, improper storage, improper maintenance, or failure to follow Our care instructions is not covered.

3. Alterations or Modifications: Any unauthorized alterations or modifications made to Your APX Suit will void the warranty. This includes any adjustments, repairs, or alterations not performed by APX Suits or its authorized service providers.

4. Fit and Measurement Errors: APX Suits are custom-made to your measurements. Fit issues arising from measurement errors or changes in body size are not covered under Our warranty.

5. Third-Party Components: Any third-party components or accessories added to Your suit, such as grippers or pockets, are not covered by Our warranty.

6. Loss or Theft: Our warranty does not extend to cover lost or stolen suits.

Customer Responsibility:

APX Suits strives to provide the perfect fit for Your skydiving or tunnel suit. However, the Customer is solely responsible for accurately measuring themselves following the measurement guides provided to You or displayed on Our Website from time to time. If the Product does not fit properly due to incorrect measurements taken by the Customer, this warranty will not apply.

Warranty Claim Submission Deadline and Liability Exemption:

Warranty claims with APX Suits are considered valid if they are submitted within a strict timeframe starting from the date of delivery to the Customer's designated delivery address. The Customer's failure, for any reason whatsoever, to promptly raise a Warranty Defect Claim within this specified timeframe results in an irrevocable exemption of APX Suits from any liability under applicable laws. It is the sole responsibility of the Customer to thoroughly inspect and assess the delivered Product immediately upon receipt at the designated delivery address. Customers are strongly urged to diligently conduct this inspection to identify potential defects or issues covered by the warranty.

How to Make a Warranty Claim

If You believe Your APX Suit has a defect covered by Our warranty, please follow these steps to initiate a warranty claim:

1. Submit a Claim: Log in to Your APX Suits Account and visit the “Contact APX” section in Your “Profile Page” and submit a warranty claim by filling out the form details. Provide detailed information about the issue as instructed and clear photographs/ videos if requested. To validate Your warranty claim, You may need to submit proof of purchase, such as a copy of the receipts, and some details about You as may be required and requested from You. If You are unable to do so, please kindly email your concerns to warranty@apxsuits.com.

2. Assessment: Our team will carefully review Your claim, assess the defect, and determine if it falls within the warranty coverage.

3. Resolution: If Your claim is approved, we will work with You to resolve the issue based on the severity of the defect. This may involve repair, replacement, partial refund, or voucher, depending on the circumstances. APX Suits will, at its discretion and as permitted by law, choose one of the following options:

   i) Repair the Product at no charge, using new parts.   ii) Exchange the APX Suit with a newly manufactured one from new parts, which is functionally equivalent to the original Product.

4. Return Process: If Your suit needs to be returned for assessment or repair, We will guide You through the return process.

5. Shipping Costs: The Customer is exempted from bearing shipping costs associated with returning the Product or getting delivery of repaired or new Products for Warranty Service. The APX Suits will provide instructions on how to proceed with the return. Please go through Our ‘Return Shipping’ provision under the Shipping and Delivery Policy for details.

6. Stay Informed: Throughout the warranty process, We will keep You informed about the status of Your claim and any necessary actions.

Additional Information

Warranty Exclusivity:

To the fullest extent permitted by law, this warranty is the sole and exclusive remedy and supersedes all other warranties, conditions, terms, undertakings, and obligations, whether express or implied, statutory, or otherwise. The APX Suits specifically disclaims any implied warranties of merchantability or fitness for a particular purpose.

Limitation of Liability:

By agreeing to these Terms, You explicitly acknowledge and accept that APX Suits' liability for any damages arising from the use of the Product, including damages to the Product itself and any personal injury or property damage, shall, under all applicable laws, be capped at a maximum limit not exceeding 120% of the total amount paid by You for the purchase of the Product.

Waiver of Rights:

The APX Suits' failure to exercise any of its rights under this warranty does not constitute a waiver of those rights.

Governing Law and Jurisdiction:

This warranty and any disputes arising from the use of the Product will be governed by the laws of Australia. In case any part of this warranty is determined to be invalid or unenforceable, the remaining provisions or parts of the warranty shall remain in full force and effect.

Changes to Terms:

We reserve the right to update or modify Our Warranty Terms and Conditions. Any changes will be communicated through Our Website.

Contact Us:

If You have questions or concerns or need assistance with a Warranty claim, please reach out to us through Your APX Website Account Portal or at warranty@apxsuits.com.

At APX Suits, Your experience and safety are Our top priorities. While We hope You never need to use Our Warranty, We're here to support You every step of the way. With an APX Suit, You're not just getting a Product; You're a part of Our community.

Warranty Disclaimer for APX Suit's Magnetic Coupling Device

Last Updated: October 19th, 2023.

NOTICE: PLEASE READ AND COMPREHEND THIS WARRANTY DISCLAIMER CAREFULLY BEFORE PURCHASING AND/OR USING OUR SKYDIVING AND TUNNEL SUIT'S HIGH-POWER MAGNETIC COUPLETS. BY PURCHASING OR USING THE PRODUCT, YOU SIGNIFY YOUR ACKNOWLEDGEMENT, UNDERSTANDING, AND ACCEPTANCE OF THE FOLLOWING TERMS.

Disclaimer Provisions

1. Introduction:

This Magnetic Coupling Device Warranty Disclaimer ("Disclaimer") issued by APX Suits (hereinafter referred to as "We," "Us," or "Our") serves as a comprehensive guide regarding the use of the APX Skydiving Suit's Magnetic Coupling Device (hereinafter referred to as the "Product," “Device,” “Magnetic Couplets,” “Magnetic Couplers,” or “Magnetic Coupling Device”). The Product includes high-power magnetic couplets with opposite polarities designed for use in place of conventional buttons, zippers, or any other kind of less efficient fasteners.

2. Magnet Type and Description:

APX Suits employs NdFeB (neodymium-iron-boron) magnets within the magnetic coupling device of Your skydiving and tunnel suits. NdFeB magnets are a class of rare-earth alloys comprising neodymium, iron, and boron; they are among the strongest permanent magnets commercially available. NdFeB magnets are widely used in various applications, including electric motors, speakers, headphones, magnetic fasteners, and many other devices and Products where strong and compact magnetic properties are required. As these magnets play a crucial role in ensuring robustness and reliability, APX Suits entrusted them with crafting the most secure and efficient magnetic couplers for your Skydiving Suits.

3. Limited Durability Warranty:

While We have taken extensive measures to ensure the durability and longevity of the Magnetic Coupling Device, We can provide a limited warranty for the durability and functionality of the magnetic couplers as described in this document. This limited warranty covers the magnetic couplers' performance for a period of twelve months from the date of delivery ("the Warranty Period"). During this period, if the magnetic couplers fail to perform as intended under prescribed use and care, we will, at our discretion, repair or replace the defective components.

4. Potential Harms and Risks:

The use of high-power magnetic couplets in the Skydiving Suit may result in various risks and harms. Some of the potential risks and harms are outlined below for exemplary purposes only; the examples are indicative, not exclusive. Please exercise utmost care and prudence when handling the device to prevent injuries and damage.

4.1. Magnetic Interference: The powerful magnetic couplets may interfere with electronic devices, causing malfunctions or data loss. Magnets even have the potential to erase data stored on magnetic media, including but not limited to credit cards, debit cards, hard drives, etc. Please ensure that Magnetic Couplers are kept well away from these items to prevent data loss.

4.2. Interference with Pacemakers: The magnetic fields generated by the Product may disrupt the proper operation of pacemakers and other electronic medical devices, leading to potential health risks. We recommend You keep magnets at least 6 inches (15 cm) away from such devices. Before using the Product, especially if You have any medical devices or health concerns, We strongly advise consulting experts or physicians to ensure it is safe for Your specific situation.

4.3. Injury: The strong magnetic force of the couplets may cause serious injury if not handled with caution, including but not limited to pinching, bruising, or scratches when the Product is not handled with care or when it comes into contact with other magnetic objects. Keep magnets away from fingers and other body parts, as they can pinch or cut skin when attracted to each other. Do not place magnets near sensitive body parts, such as the eyes, brain, or heart.

4.4. Clothing Damage: The powerful magnets may damage or tear clothing in situations like if not handled carefully, are not properly aligned during fastening, etc., they can create pressure points on the fabric, leading to tears or damage affecting the overall appearance and functionality of the Skydiving Suit.

4.5. Allergic Reactions: Some individuals may experience skin irritation or allergic reactions when the Product comes into direct contact with their skin.

4.6. Not Suitable for Children: Magnets may not be appropriate for use by children, especially under the age of 14. Children should be supervised when handling magnets, as they may not fully comprehend the risks and potential dangers associated with their use.

4.7. Fragile and Brittle: Magnets are fragile and brittle and can break or shatter if dropped or subjected to excessive force. Handle with care to avoid damaging the magnets.

4.8. Flammable: NdFeB magnets can ignite flammable materials, such as paper and gasoline. For safety reasons, Magnetic Couplers should be stored away from such materials to reduce the risk of fire.

4.9. Interference with Compass: NdFeB magnets can interfere with the operation of compasses and other navigation equipment. A minimum distance of at least 6 inches (15 cm) should be maintained between magnets and these devices.

4.10. Body Piercings: Magnets can interfere with the operation of body piercings, such as tongue and naval piercings. For safety, magnets must be kept at a safe distance from body piercings.

5. Assumption of Risk:

Using the APX Suits with Magnetic Couplers, You acknowledge that You have read, understand, and accept the potential risks and harms associated with high-power magnetic couplets, as outlined in Clause 4 above. You agree that You are using the Product at Your own risk, and We shall not be held liable for any damages, injuries, or losses arising from its use.

6. Exclusive Remedy:

Your exclusive remedy for any claim under this warranty is limited to the repair or replacement of the defective components of the Magnetic Coupling Device, as determined by APX Suits. In no event shall Our liability exceed 120 percent of the Product's purchase price.

7. Warranty Claim Process:

During the Warranty Period, if You encounter any issues with broken magnets or manufacturing defects, APX Suits retains the sole discretion to either replace the defective parts or provide a replacement suit. The Company will organize return shipping for the faulty Product. Please adhere to the guidelines provided in the APX Suits Return, Refund, and Exchange Policy and APX Suits Warranty Disclaimerabove along with this Warranty Disclaimer to initiate any warranty defect claims for our Products. If You have queries or concerns or require assistance with a warranty claim, kindly contact us through your APX Website Account portal at www.apxsuits.com or by reaching out to us by emailing at warranty@apxsuits.com. Once We ascertain the validity of Your warranty defect claim, subject to the provisions set forth in Our Terms and Policies, for a valid claim, We will apprise You of the anticipated delivery date for the repaired or replaced suit. Please be advised that this timeline may be subject to variations contingent upon the nature of the issue and the availability of replacement components.

8. Exclusions from Warranty Coverage:

This limited warranty does not cover issues resulting from the following without limitation:

8.1. Negligence or Misuse: This limited warranty explicitly excludes coverage for any damages arising from negligence, misuse, improper care, or any utilization that deviates from Our Product guidelines. Such instances shall not fall within the ambit of this warranty.

8.2. Unauthorized Alterations: If the Product undergoes alterations, modifications, or repairs executed by unauthorized third parties, or if any attempts are made to dismantle or extract magnets from the suit, the warranty shall be rendered null and void.

8.3. External Factors: This warranty does not cover damages caused by external factors, including but not limited to accidents, fire, water, or acts of nature.

8.4. Normal Wear and Tear: Regular wear and tear resulting from typical usage are expressly excluded from coverage under this warranty.

8.5. Health-Related Issues: Prior to using the Product, especially if You have any medical devices or health concerns, it is strongly recommended that You seek expert advice from qualified physicians or specialists to ensure the safe usage of Magnetic Couplers in consideration of Your specific circumstances. This warranty does not extend to issues related to Your health or medical devices.

9. Limitation of Liability:

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR MISHANDLING OF THE PRODUCT, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES.

10. Governing Law:

This Disclaimer shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of laws principles.

11. Changes to Disclaimer:

We reserve the right to amend or update this Disclaimer at Our sole discretion without prior notice. Any changes will be effective immediately upon posting on Our Website.

Customers or Users are responsible for reviewing the most up-to-date version. If you disagree with the Terms of this Disclaimer, kindly refrain from using APX Suit Products containing NdFeB magnets.

Out-of-Warranty Repairs and Replacements:

Last Updated: October 19th, 2023.

APX Suits aims to provide flexible solutions for its customers' repair and replacement needs. We encourage transparent communication to explore appropriate avenues for addressing Your requirements. However, the final decision on whether to proceed with out-of-warranty repairs or replacements lies with APX Suits, influenced by Our commitment to customer satisfaction and Our ability to perform such services effectively. This "Out-of-Warranty Repairs and Replacements" Policy (“Policy”) outlines the Terms and conditions governing repairs and replacements for APX Suits Products beyond the standard Warranty coverage. It is essential for the Customers to read and understand these provisions before seeking out-of-warranty services.

1.1. Repairs Beyond Warranty Coverage:

APX Suits recognizes that circumstances may arise where repairs or replacements are necessary but fall outside the scope of the standard warranty provisions as outlined in Our Warranty Disclaimer above. To accommodate such requests from Our customers, we offer a unique option of repairing or replacing their skydiving and tunnel suits beyond the warranty period and coverages, subject to the following Terms and Conditions:

a) Cost Responsibility: Customers are responsible for covering all expenses associated with out-of-warranty services, including shipment costs.

b) Evaluation and Discretion: Though APX Suit emphasizes no fixed time frame for requesting out-of-warranty repairs, these requests will be evaluated on a case-by-case basis and will be subject to APX Suits' discretion. APX Suits reserves the right to assess each out-of-warranty repair or replacement request individually, considering factors such as the nature of the issue, the suit's condition, and other relevant circumstances.

1.2. Shipment Instructions and Customer Agreement:

a) Shipment Instructions: Customers must await specific instructions from APX Suits regarding their repair or replacement requests. Shipment arrangements should only be made as directed by APX Suits. Detailed return instructions, including the return address, will be provided after acceptance of the request and on receiving payments for the service.

b) Cancellation and Payment Forfeiture: APX Suits reserves the discretion to either decline an out-of-warranty repair or replacement request in its entirety or carry out a partial repair based on an evaluation of the actual condition of the suit upon receiving the shipment. If the suit's condition is assessed irreparable by us, or if it does not align with the specified repair or return request, APX Suits may opt to return the suit without conducting any repair or replacement. In such cases, APX Suits may choose to forfeit all or a portion of the payment made by the Customer, with any remaining balance retained for adjustment against future orders.

1.3. Assumption of Risk:

Customers acknowledge and agree that by sending their suits for repair, they assume all risks associated with the repair process. In the event that the suit is partially or permanently damaged during repair, Customers waive any rights to dispute or claim compensation. Such incidents will always be regarded as unintentional mistakes or failures, and Customers release APX Suits, its employees, service providers, and any other involved entities from any liability under applicable laws and regulations.

1.4. Warranty Exclusion:

No warranty is extended to repaired or replaced suits under this out-of-warranty service.

1.5. Information Requirements:

Customers may be required to provide measurement details, images, videos, or any other relevant information as or when requested, both before or during the repair or replacement process.

1.6. Time Frame:

No specific time frame is assured for the completion of out-of-warranty repairs or replacements unless what is expressly agreed upon in writing between the Customer and APX Suits.

1.7. Satisfaction:

You hereby explicitly acknowledge and agree that no rebate, refund, or free rework will be provided by APX Suits in the event of Your dissatisfaction with the repair or replacement.

1.8. Quality Standards:

APX Suits does not guarantee to maintain the standards or quality as offered at the time of accepting the original purchase order from the customers for the suits in the case of out-of-warranty repairs or replacements.

1.9. Policy Amendments:

You do hereby acknowledge and agree that APX Suits reserves the right to amend this Policy at any time by posting the amended version on the Website without further notice or consent from the customer. Customers are responsible for reviewing the most current version of this Policy.

1.10. Cost Agreement:

Once agreed upon, no request for a change in cost by the customer will be entertained. However, the Customer agrees to bear any additional costs requested by APX Suits during the repair or replacement process, understanding that the actual cost may vary due to various factors related to the service.

1.11. Entire Agreement:

This Policy constitutes the entire agreement between the Customer and APX Suits regarding the subject matter herein and supersedes all prior or contemporaneous agreements, understandings, representations, and warranties, whether written or oral.

1.12. Severability:

If any provision of this Policy is found to be invalid, illegal, or unenforceable, the remaining provisions shall not be affected and shall remain in full force and effect.

1.13. Waiver:

The failure of APX Suits to enforce any right or provision of this Policy shall not be deemed a waiver of such right or provision.

1.14. Contact for Out-of-Warranty Repairs: For inquiries and discussions regarding out-of-warranty repairs or replacements, please reach out to us through your APX Website Account portal at www.apxsuits.com or email at customercare@apxsuits.com.